Ongoing Support Package

A grounded product that adds a different angle without repeating the others.

Once your event is booked and the deposit is paid, the real work begins. This package is for planners who want a single point of contact after the contract is signed — someone who tracks supplier confirmations, follows up on outstanding details, and keeps the timeline moving without you having to chase every email yourself.

It covers the period from booking through to the week after your event. That means checking that the caterer has the final headcount, confirming the decor hire company knows the exact setup time, and making sure the photographer has the correct venue address and parking instructions. It is not about taking over the planning — it is about having a second set of eyes on the operational side while you handle the creative decisions.

The package works best for events with multiple moving parts: a wedding with separate ceremony and reception venues, a corporate function with a guest speaker and AV requirements, or a birthday party where the kids' entertainment and the catering arrive at different times. If your event has more than two suppliers involved, this is the layer that keeps everything connected.

Support is available by phone and email during business hours, with a guaranteed response time for urgent queries in the final week before your event. You also get a simple checklist document that tracks every confirmation, deposit payment, and delivery time, so nothing slips through the cracks.

What is covered

  • Supplier confirmation calls and email follow-ups from booking to event day
  • Final headcount and menu confirmation with your catering team
  • Setup time and delivery schedule checks with decor and equipment hire companies
  • A shared checklist document tracking deposits, confirmations, and deadlines
  • Phone and email access during business hours, with priority response in the final week

This package suits events with at least two external suppliers. If you are still comparing options and have not booked a venue yet, the product catalogue is a better starting point.

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